The letter iAbout Comreg IconAbout PRS IconAbout PRSAuthorise Postal ProvidersAuthorise Postal Providers IconBase Station Location IconRadio Tower broadcasting wavesBilling Option IconShow more billing options for this planView this sectionA rightward arrowCode of Practice IconCode of PracticeA weighing scalesCompare Services IconCompetition Law Enforcement IconCompetition Law EnforcementPerson holding their hand up with a question markComplaints and Queries IconCompliance Enforcement IconCompliance EnforcementComreg Investigations IconComreg InvestigationsGroup of peopleConsumer Services IconComReg ConsumerTwo people speaking with a speech bubblesGovernment building with flagCorporate Governance IconCoverage Map of IrelandCoverage MapPerson wearing a headsetCustomer Service IconArrow pointing downDownloadE-licencingE-licencing IconErrorA red sign with a white exclamation markFacebookThe Facebook LogoTwo Speech bubblesFeedback IconSquiggly line Iconfive_eight_gz IconOpen PadlockFreedom Act IconFrequency Allocations IconFrequency AllocationsStampGeneral Authorisation IconLandline PhoneHome Phone IconIndustry Forms IconIndustry FormsComReg IndustryA tall buildingInternational IconInternationalLaptop computerInternet IconJargon Buster IconJargon BusterGavel hammer used in courtLegislation IconLicense Exceptions IconLicense ExceptionsLicensing IconRolled Certificate with RibbonLiecense Ammendments Permissions IconLiecense Ammendments PermissionsLinkedinThe LinkedIn Logo - this link will open in a new windowMarket Analysis IconMarket AnalysisMarket Information IconMarket InformationMegaphoneMobile PhoneMobile Phone Iconnav-home-iconnav-home-icon-bluenav-home-icon-greenA folded newspaperIndustry News IconA folded newspaperNews and Press IconNounSubmit a consumer query or complaintPhone BookNumbering Naming Addressing IconShow other information about planOther Information IconShow payment options for this planPayment Options IconPDF logoPDF fileLocation DevicePersonal Locator Beacon IconEnvelopePostal IconPostBoxPostal Authorisation IconEuro symbolPremium Rate IconTest Trail One IconTest Trail OnePrice Control Accounting IconPrice COntrol AccountingProductsProducts IconPRS Number IconPRS NumberBlank PagePublications IconRadio SpectrumRadio Spectrum IconRadio Tower broadcasting wavesIndustry Radio Spectrum IconRegulation Of An Post IconList with a tick markSignal wavesRSS FeedSpectrum Awards IconSpectrum AwardsSpectrum Compliance IconSpectrum ComplianceJigsaw pieceStrategy IconTips Advice IconTips AdviceShapeTwitterThe Twitter Logo - this link will open in a new window
Home / News / Consumer News / Can I still receive a paper bill?

Please enter your email address below. If there are particular publication types or categories that you want to receive alerts for, please select them from the lists. If you do not select anything you will receive alerts for all publications.

Hold CTRL to select more than one

Can I still receive a paper bill?

Bills for Electronic Communications Services

Accessing a bill online may be more convenient for many consumers and it allows them to closely monitor spend and avoid bill shock.

Many service providers switch their customers to “paper-less” billing and some service providers provide paper-less bills by default. This means a bill may no longer be sent to you in the post. Your bill may be sent electronically by email or may be available by logging into your online account with your service provider or by checking your service provider’s mobile app. For online bills, service providers must let their customers know when their bill is available online. This could be by sending a message to their customer’s mobile phone, for example.

While consumers may find online bills convenient, some may have difficulties accessing and using their bill electronically for a variety of reasons particular to them.

Customers with a voice-only service who have not consented to receiving paperless bills (whether through their contract terms or otherwise) may be entitled to a paper bill free of charge. It is also important to be aware that you can request paper billing from your service provider if you cannot reasonably access the alternative billing format. If, after receiving a bill in a paperless format, you have difficulty accessing your bill, you may request that you receive a paper bill free of charge. If you have a disability, you may request to be billed in a format that you can access. This is also free of charge.

If you can access an online bill but you still wish to receive a paper bill, service providers may provide a paper bill for a charge.

Consumers of pre-paid services are entitled to request their transaction details from their service provider and these must be provided free of charge, in a medium accessible to the consumer, within a reasonable period.

We have a page on our website with advice and information on billing, which includes information on methods of billing.



Related News

Latest News

Was this page helpful?

    Thank you for your feedback.
    Your feedback will help us improve this site.

      Thank you for your feedback.
      Your feedback will help us improve this site.