Many but not all service providers include automatic annual price increases in new contracts. Price increases can be calculated in different ways:
- using inflation metrics such as the Consumer Price Index (CPI);
- a fixed percentage;
- both CPI and a fixed percentage; or
- a set monthly amount.
New contracts for phone and broadband services
We do not set or approve retail prices, however, we advise you check your new contract’s terms for potential price increases. If anything is unclear, we recommend you contact your service provider for details.How do I find a cheaper deal?
If you are looking to switch or enter a new contract, be aware that some service providers have not implemented built-in contractual price increases, so it’s worth shopping around. The best time to search for a better deal is when you are:- nearing the end of your minimum contract term;
- no longer within the minimum term of your contract.
- tips when entering a new contract;
- what you can do if your service provider increases its prices.
