ComReg Consumer News January to June 2021
ComReg Consumer News Q2 2021
During the second quarter of 2021 (April to June) the consumer news included the following:
Recent updates to consumer advice and information included Covid-19 Consumer Information page and a warning from the National Cyber-Security Centre (NCSC) in relation to a scam message sent through a mobile phone message. We also reminded consumers to be vigilant and to be wary of returning calls to any unknown numbers.
Our compliance work resulted in a notification being issued to Virgin Media of a finding of non-compliance under its obligations with the Universal Service Regulations.
ComReg’s consumer tools and resources were highlighted including the Outdoor Mobile Coverage Map, where you can check predicted 2G, 3G and 4G outdoor mobile coverage and ComReg’s Compare tool which can be used when considering unlimited data plans and mobile plans. We reminded consumers that our Consumer Care team can provide you with information if you are experiencing issues with your communications service.
In respect of research and reports the consumer news highlighted a study on the Impact of Covid-19 on Home Broadband and Mobile Service Usage, the Q1 2021 Consumer line statistics report and a report on the parcel delivery sector in Ireland.
And finally, we published a call for input seeking your views on the future of postal regulation with a deadline for all responses due by Friday 20th August.
ComReg Consumer News Q1 2021
During the first quarter of 2021 (January to March), the consumer news included the following:
Recent updates to consumer advice and information was a key theme in Q1 2021 highlighting how to block and unsubscribe from mobile premium rate services if you do not require them and information relating to mobile roaming and postal services in light of Brexit.
Fraudulent SMS text messages sent to consumers about the delivery of a packet or parcel in order to trick people also known as Smishing, or SMS phishing, as well as fraudulent emails purporting to come from An Post were also a key communication along with details of a data breach at Fastway Couriers.
ComReg’s consumer tools and resources were highlighted to ensure if consumers are looking for mobile unlimited data plans for remote school or college know to use Compare to find unlimited data plans and mobile data plans. In addition the role of the Consumer Care team was explained and in particular how we support the vulnerable, elderly & consumers with disabilities who may experience difficulties with their mobile, home phone or broadband provider.
In respect of research and reports the consumer news highlighted ComReg’s study on the impact of Covid-19 on Home Broadband and Mobile Service Usage, the Q4 2020 Consumer Line Statistics Report and the results of the latest Connectivity Survey that shared key findings about the importance of broadband to consumers and their satisfaction and switching experiences. We also published the results of its Digital Services & Online Safety survey for Safer Internet Day
And finally our compliance work resulting in 26,000 Three PRS customers being refunded in total €824,765 was shared at Three of a finding of non-compliance.