Complaints and Redress procedures

A condition of authorisation is the provision by the postal service provider of complaints and redress procedures to ComReg.

ComReg has published “Complaints and Redress Procedures: Guidelines for Postal Service Providers” ComReg Document 14/06 which provide guidelines to all postal service providers, to assist in drawing up and implementing a code of practice that sets out the procedures, standards and policies with respect to the postal service provider’s handling of complaints from postal service users, in accordance with the 2011 Act.