ComReg’s Spectrum Intelligence and Investigations unit investigates cases of radio interference. Interference can affect any radio service, including but not limited to, emergency services, air traffic control, mobile phone services, business radio, microwave links and broadcast services.
Unintentional interference can be caused by incorrectly or poorly installed radio systems and by faulty or non-compliant electrical or electronic equipment. Unlawful devices, such as mobile phone repeaters are a common source of interference. Any electrical or electronic device has the potential to be a source of radio interference given the right circumstances.
Where a member of the public believes that their telephone, broadband or mobile phone service is experiencing radio interference this should be reported to the service provider. If the service provider determines that an external interference issue is occurring it will contact Spectrum Intelligence and Investigations directly by emailing firstname.lastname@example.org. In such cases Spectrum Intelligence and Investigations can only deal with the network operator and updates cannot be provided to third parties or members of the public.
Licensed operators, having had a competent person (e.g. a radio installer/supplier) check their own system for faults, may report cases of radio interference to Spectrum Intelligence and Investigations directly by emailing email@example.com
Where a member of the public is experiencing disruption to Saorview or satellite television reception, a television reception system installer should check the installation for faults. System faults such as damaged cables & aerials are common sources of disruption to reception. Should it be determined that the disruption is caused by external interference, this should then be reported to Spectrum Intelligence and Investigations directly by emailing firstname.lastname@example.org
Please note that ComReg does not charge a fee for investigations of suspected interference.
The Commission for Communications Regulation (“ComReg”) hereby sets out its prioritisation process for the handling of radio frequency interference (“RFI”) complaints. ComReg reserves the right to divert from the prioritisation process set out below where necessary, and at its own discretion.
Type A cases
Type A category would generally be exceptional in nature. Typically, such cases would have a severe impact on an operator’s ability to continue to provide a radio communications service and may result in a complete loss of service to users.
Cases falling into this category would need to fit the following general description:
Examples of Type A cases could include:
Type B cases
Type B cases would typically have the following general description:
Examples of Type B cases could include:
Instances where a radio link is experiencing harmful interference such that it cannot operate as licensed;
Type C matters
Matters falling under Type C would typically be queries of the following types:
Examples of Type C cases would include:
The nature of radio spectrum interference is such that:
As such the detection and elimination of interference from a radio communications service can be complex and require several site visits before resolution. Consequently, it is not possible to set defined close out times for interference cases.
Response time means the time taken, from receipt of all the required information from the complainant, to ComReg, or its agents, being deployed into the field to investigate the cause of interference. This response time is on the basis that the complainant makes engineering staff available to assist ComReg or its agent on site. If a complainant cancels or fails to attend a pre-arranged site visit, the period from cancellation or non-attendance, to ComReg or its agent’s site visit, along with the time required to reschedule a site visit, will not be counted as part of the response time.
It is important to note that ComReg’s business hours are Monday to Friday 9.00am to 5.30pm. ComReg does not operate on a 24/7 basis and does not have an “on-call” team to respond to complaints outside of office hours. As such complaints received outside of office hours may not be responded to until the next working day.
|Complaint Type||Response Time|
|Type B||5 working Days|