ComReg can seek to resolve disputes between consumers and service providers where the service providers own complaint handling process has broken down.
*in some circumstances ComReg will work with other people or organisations to help resolve a complaint.
As well as our Consumer Care team, ComReg has introduced formal dispute resolution procedures which are applicable to some disputes.
If your complaint is unresolved for more than 40 working days after lodging a complaint with your service provider under their code of practice for complaint handling and relates to a broadband, home or mobile phone dispute, you can apply to ComReg to adjudicate on your dispute.
There is a €15.00 fee for this adjudication and ComReg’s complaint handling service will cease in relation to your complaint.
Please note: not all disputes are applicable for formal dispute resolution.
For a dispute to be considered it must relate to an issue that ComReg has the power to resolve (see ComReg document 18/104 for full details). It must also remain unresolved for 40 working days since it was first lodged with the service provider on a date after 2nd September 2019.
If you wish to apply for formal dispute resolution, please email ComReg consumer dispute resolution firstname.lastname@example.org for further details and an application form.