ComReg, the Commission for Communications Regulation, is an independent public body that regulates the electronic communications sector, including phone, broadband, and postal services.
We ensure your rights are upheld by your service provider through:
- Clear information on consumer rights.
- Impartial information and tools on our website.
- Implementing measures for vulnerable and disabled consumers.
- Ensuring user-friendly complaints processes.
- Assistance with unresolved complaints.
- Monitoring service provider compliance with consumer protection laws and taking action when necessary.
What can we help you with?
Common issues we deal with include:
Billing: Overcharging or unrecognised charges.
Contracts: Price increases and unclear broadband speed information.
Service Issues: Loss of service or broadband speed problems.
Switching Providers: Delays and challenges with continuity of service during switching.
Premium Rate Services (PRS): Unfamiliar charges (for example from 57XXX) and challenges unsubscribing.
Postal Services: Delivery issues.
How can we help you?
Available Resources:
- Compare Tool: Compare costs of phone and broadband services at comreg.ie/compare
- Broadband Checker: Check fixed broadband availability at comreg.ie/broadbandchecker
- Mobile Coverage Map: View mobile coverage at comreg.ie/coveragemap
- Premium Rate Checker: Verify PRS names and numbers at comreg.ie/servicechecker
Our Consumer Care team:
Our Consumer Care team can assist with complaints after you, or your authorised representative, have first complained to your service provider and the issue remains unresolved after 10 working days, or you have not received a response.
Monday to Friday 8am to 8pm and Saturday 9am to 1pm
Phone: 01 8049668
Email: consumerline@comreg.ie
Text: COMREG or ASKCOMREG to 51500 to receive a call or text back (standard SMS rates apply)
Post: Consumer Care team, ComReg, One Dockland Central, Guild Street, D01 E4XO
Webchat / online form: comreg.ie
Irish Sign Language: Facility available on request
Text Relay: Contact us through the Irish Text Relay Service. See more at ITRS.ie
Access Officer: access@comreg.ie
