As the minimum term on your contract approaches, your provider should send you an End of Contract Notice and provide details on how to cancel the contract.
At the same time, your provider should also send you Best Tariff Advice that recommends their most suitable plan for you, based on your past usage, that best suits your needs, following regulatory guidance.
Many contracts may automatically continue after expiration, when the minimum term comes to an end, until you cancel the contract or switch. Any new agreement that you enter with a provider may establish a new contract minimum term.
We have advice and information on contracts for phone or broadband services, highlighting important considerations at different stages:
- Before entering a contract
- During the contract period
- At the contract’s end.
You can also visit our Compare tool to help compare the cost of phone, broadband and TV price plans.
