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Universal Service Policy Analyst, Retail and Consumer Services Division

The Retail Division is at the forefront in protecting, informing and empowering consumers so that they can choose and use communications services with confidence. Our consumer protection strategy emphasises the role of informed decision-making. ComReg must decide what universal service safeguards should be in place for electronic communications consumers; the job entails developing and implementing policies to ensure the availability of basic electronic communication services, at an affordable price and appropriate quality.

In doing this, we must deal with complex issues of law, economics and technology, and ensure that our decisions are taken fairly and are clearly explained.

ComReg’s annual action plan sets out the work plan for each of the ComReg Divisions, including several universal service projects.

Universal Service for Electronic Communications – Key topics

Access to basic electronic communication services

  • Access at a fixed location to voice and adequate broadband internet access service (IAS)
  • Availability, affordability and quality of service, of universal services
  • Assessment of universal service funding applications (direct net cost, intangible benefits, unfair burden assessments)
  • Establishment of a universal service sharing mechanism, as relevant

 

The role

The successful candidate will be an excellent project manager, with superb analytical and drafting skills, who wants to be involved in all areas of Universal Service while adding value to the wider Retail Division and the ComReg team (e.g. stakeholder engagement). You will work across the following areas:

Universal Service Policy

  • Consider regulatory policy issues
  • Explore possible regulatory options and their impact to address relevant regulatory policy issues
  • Stakeholder engagement – both internal and external (consumer groups, Department Communications Climate Action and Environment, ComReg’s Consumer Advisory Panel, BEREC[1] and the European Commission)
  • Communicate complex technical information clearly and concisely
  • Develop excellent working relationships with relevant economic, financial and legal experts/consultants (internal/external)
  • Draft documents using logical structure and clear and concise language.
  • Undertake any other duties that may reasonably be required from time to time to support the team

Universal Service Analysis

  • Identify relevant information requirements and data sources
  • Understand, analyse and critique industry data and regulatory information
  • Manage relevant data and information collection

 

Qualifications and Experience

Essential

  • Degree in law/business/ economics/accounting/ or appropriate alternative
  • Experience of drafting complex documents in a coherent manner to communicate to a diverse audience
  • Commercial business experience (including transferrable skills from other sectors)
  • Strong attention to detail
  • Excellent communication and relationship building skills
  • Self-motivated team player
  • Excellent project and time management skills
  • Strong IT skills with proven ability to learn new systems quickly
  • Good Numeracy skills

Desirable

  • Telecommunications experience
  • Transferrable skills from other sectors
  • Regulatory drafting experience
  • Masters degree in a relevant subject

 

Core Competencies & Skills for the Role

In addition to your technical qualifications and experience, you will bring professional competencies and skills in the following core areas:

  • Analytical and critical thinking Gathers evidence and organises data related to problems. Identifies information to effectively solve problems. Verifies the completeness and accuracy of information. Breaks complex tasks and problems into manageable components. Asks relevant questions and does not get lost in the detail.
  • Drafting Applies a systematic approach to drafting documents. Drafts original documents and tailors’ communications to diverse audiences. Combines information from multiple sources in a coherent manner. Uses graphics, tables and numerical data when necessary. Edits and authenticates work delegated to others in a systematic way.
  • Communicating & Influencing Communicates clearly, confidently and respectfully. Engages, persuades and convinces others to follow a particular course of action. Ensures all relevant parties are appropriately updated and notified.
  • Teamwork Promotes and enhances team performance through working collaboratively and in cooperation with others to achieve goals. Interacts in a manner that builds respect and fosters trust.
  • Planning and Organising Establishes and monitors priorities, systematically differentiating between urgent, important and unimportant tasks. Plans and manages activities to consistently deliver results. Meets objectives within agreed predetermined time frames and deals with urgent operational situations expeditiously.
  • People Skills Uses interpersonal skills to create engagement and clarity. Manages conflict and implements practical solutions. Recognises the impact of own behaviour and adjusts as required. Actively develops others.

Our Package

We offer an attractive package:

  • Salary €53,762.29 to €74,247.39* (Pay increases will be awarded annually subject to satisfactory performance and to the terms of the Haddington Road Agreement)
  • Dublin city centre location on Luas line
  • 28 days Annual Leave per year
  • Further Education and Training Opportunities
  • Flexible working arrangements
  • Attractive pension scheme
  • Travel tax saver scheme, Access to Cycle to Work Scheme
  • Access to Employee Assistance Programme

*(the starting salary for this role is at the entry point to the band.  The rate of remuneration may be adjusted from time to time in line with Government pay policy.)

How to Apply

Please send a comprehensive CV highlighting relevant experience. This should be accompanied by a covering letter telling us what you can bring to the role with reference to the experience, competencies and skills required – to our Careers team at careers@comreg.ie by 5pm on Wednesday 20th January, 2021.

Check out the Recruitment section of our Careers website if you have any questions or need further information about the role or the recruitment process – /about/careers/recruitment-faq/

[1] Body of European Regulators for Electronic Communications

IT Data Analyst

The Corporate Services Division and the Information Technology Team

The Corporate Services Division develops and implements corporate affairs and communications strategies designed to enhance our organisational performance and effectiveness. It is a key function, supporting all other Divisions across ComReg in the areas of Human Resources, Finance, Information Technology, Public Relations, and Facilities Management.

We are looking for a highly-motivated, exceptional, qualified and experienced individual to actively engage in the development and support of ComReg’s IT infrastructure, information services and web applications.

The successful candidate will work in a team of approximately 10 IT professionals split through different operational functions.   The scale and complexity of the data that ComReg is required to engage with has continued to increase.  ComReg has invested in Data Warehousing infrastructure in response to these ever-evolving operational needs.  The successful candidate will engage with and support the organisation in leveraging data analytics benefits and meet the operational demands with this specialised skillset.

The Role

Reporting to ComReg’s Head of IT, the primary role of the IT Data Analyst is to ensure the integrity and maintenance of the existing operational IT Data environment and application systems. They are also responsible for the process of validating and on-boarding new Data environments.

Role description:

  • Experienced Data Analyst
  • Data sourcing, discovery and analytics using ETL (Extract, Transform & Load) and Business intelligence tools including Qlik, Tableau & PowerBI
  • Analyse, prepare and maintain detailed technical documentation for site specific infrastructure.
  • Utilising data-warehouse capabilities to interrogate data and develop new data solutions.
  • Contribute to the development & control of data quality and data security.
  • Supporting ongoing Data Governance development activities
  • Researching, developing, implementing and integrating new analytical reporting systems and applications which better position the organisation to achieve its strategic goals.
  • Project manage the delivery of identified strategic projects and programmes of technical change using project management methodologies, tools and processes
  • Ensure all project and technical documentation relating to projects is maintained
  • Provide guidance and assistance to teams in developing appropriate analysis and analytical capabilities
  • Ensure appropriate processes are in place for data collection, validation, analysis and reporting in line with ComReg’s various data standards and policies.

Qualifications and Experience

In order to be considered for this role you must satisfy ALL the essential criteria.  

Essential

  • Relevant Third level qualification (e.g. statistics, IT, data analytics or other equivalent qualification).
  • Current recognised PM qualification such as Prince2, PMP etc
  • Demonstratable experience in leveraging Qlik, Tableau, PowerBI
  • Experience with data environment management
  • Strong ability to manage multiple work streams
  • Systems integration & development experience
  • Strong investigative and project management experience
  • Demonstrable experience working with and understanding large data handling environments including management information systems and database architecture on Microsoft SQL Server & SharePoint platforms.

Desirable

  • Up-to-date with recent trends in technology and how web services and web applications can be used to strategically support business functions
  • Recognised qualifications in Qlik or Tableau
  • Familiarity with electronic communications, broadcasting and technology sectors, or another similarly regulated industry.
  • Experience with different types of Business Intelligence applications.
  • Previous public sector experience

Core Competencies & Skills for the Role

In addition to your technical qualifications and experience, you will bring professional competencies and skills in the following core areas:

  • Analytical & Critical Thinking – Objectively analyses and evaluates information in order to identify patterns between situations that are not obviously related. Develops and clearly articulates solutions to complex problems
  • Planning & Organising – Establishes and monitors priorities, systematically differentiating between urgent, important and unimportant. Manages activities to deliver results. Meets objectives within predetermined time frames.
  • Technical Knowledge & Continuous Improvement – Possesses a command over the technical and professional skills for a particular discipline. Keeps an open mind. Demonstrates commitment to continuous improvement
  • Communicating & Influencing – Communicates clearly, confidently and respectfully. Engages, persuades and convinces others to follow a particular course of action. Ensures all relevant parties are appropriately updated and notified.
  • Decision Making & Judgement – Effectively builds evidence base to support the decision-making process. Assesses alternative options.Uses judgement to adapt to specific and challenging requirements of the organisation.

If you meet the criteria and are interested in applying, we would love to hear from you.

Our Package

  • Salary €53,762.29 to €74,247.39* (Pay increases will be awarded annually subject to satisfactory performance and to the terms of the Haddington Road Agreement)
  • Dublin city centre location on Luas line
  • 28 days Annual Leave per year
  • Further Education and Training Opportunities
  • Attractive pension scheme
  • Travel tax saver scheme, Access to Cycle to Work Scheme
  • Access to Employee Assistance Programme

*Salary will be at the entry point to the scale

How to Apply

Please send a comprehensive CV together with a one page cover letter – telling us what you can bring to the role – to our Careers team at careers@comreg.ie by 5pm on 3rd February 2021

Check out the Recruitment section of our Careers website if you have any questions or need further information about the role or the recruitment process – /about/careers/recruitment-faq