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Charged for an unexpected call or text on your phone bill?

If there is a charge for a call or text on your bill that you are unsure about, it may be a Premium Rate Service (PRS). PRS means paying for goods and services with your phone credit or through your phone bill.

ComReg’s PRS Checker

If you get a text message from a five-digit number, for example 57XXX, visit our Service Checker tool. You can check the details of the number or any Premium Rate Service.

Unsubscribing or blocking PRS

You can unsubscribe from a premium rate service by sending a texting the word STOP to the five-digit number. You should be unsubscribed within 24 to 48 hours.

You can block premium rate text messages if you are a customer of eir Mobile, Three or Vodafone. Contact your mobile service provider’s Customer Care team to set it up.

We have more information you may also find helpful:

Our Consumer Care team is also available to offer you advice and information.

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