ComReg has published details of issues raised by consumers who contacted its Consumer Care team between 1 January to 31 March 2026 (Q1 2026).
In summary in Q1 2026 ComReg’s Consumer Care team recorded:
- Approximately 8,500 consumer contacts, compared to 9,600 consumer contacts the previous quarter;
- 2,998 consumer queries and managed 376 consumer complaints. This is a 6% decrease in issues compared to Q4 2025;
- For Mobile Service Provider complaints, the median resolution time decreased to 11 working days, compared to 13 working days in Q4 2025;
- The average number of complaints per 100,000 subscribers was 2;
- For Fixed Service Provider complaints, the median resolution time decreased to 10 working days, compared to 11 in Q4 2025;
- The average number of complaints per 100,000 fixed voice lines decreased to 4.8, compared to 5.8 in Q4 2025;
- The average number of complaints per 100,000 fixed broadband lines decreased to 11, compared to 14.1 in Q4 2025.
ComReg Consumer Care
Our Consumer Care team provides advice and support if you have a query or complaint about a:- mobile, home phone or broadband service;
- premium rate service; or
- postal service.
