The role of ComReg’s Consumer Care team is to provide information to all consumers on communication issues and to escalate complaints to service providers electronic communications (“ECS”), postal and premium rate service providers (“PRS”).
Where you have repeatedly attempted to contact your service provider to make a complaint formally without success, ComReg may intervene directly with the service provider on your behalf.
ECS complaints must be raised with the service provider within 12 months of the event occurring. All PRS complaints must be raised with the service provider within 3 months of the event occurring.
Where your complaint remains unresolved after 10 working days you may request ComReg’s assistance in resolving the complaint. ComReg will:
| Telephone | Telephone number - consumers: 01 8049668 |
| Telephone number – business consumers: 01 8049707 | |
| consumerline@comreg.ie | |
| businessconsumers@comreg.ie | |
| On-Line Forms | Query & Complaint Forms Third Party Authorisation Forms |
| Web Chat | Web Chat |
| Text | Send a text with the word COMREG to 51500 (standard SMS rates apply) and we will call you back. |
| Send a text with the word ASKCOMREG to 51500 (standard SMS rates apply), with a brief outline of the issue you need help with, and we will text you back. | |
| IMPORTANT – Please use the keyword ASKCOMREG in all follow up text messages about your issue, including replies! | |
| By Post | Consumer Care, Commission for Communications Regulation, One Dockland Central, Guild Street, Dublin, D01 E4X0 |
| Access Officer | Email - access@comreg.ie By Post - Access Officer, Commission for Communications Regulation, One Dockland Central, Guild Street, Dublin, D01 E4X0 Telephone number - 01 8049639 For more information on Access Officers, click here |
If you wish to be authorised to act on behalf of another person, contact us through our online form to be authorised as a third party.
If you wish to authorise another person to act on your behalf, contact us through our online form to assign another person as an authorised third party.
To read about how ComReg processes your personal information, please see our Privacy Notice.
ComReg issues quarterly reports which set out for the previous quarter:
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