ComReg has published details of issues raised by consumers who contacted its Consumer Care team between 1 July to 30 September 2022 (Q3 2022).
In Summary in Q3 2022:
- ComReg’s Consumer Care team answered 3,246 consumer queries and managed 361 consumer complaints. This is a 22% decrease in issues reported to ComReg compared to the same quarter last year (18% decrease in ECS and 82% decrease in PRS issues reported to ComReg);
- The median resolution time for Mobile Service Provider complaints was 10.0 working days, the same as in Q2 2022 and the average number of complaints per 100,000 subscribers decreased to 1.4, compared to an average of 1.6 in Q2 2022;
- The median resolution time for Fixed Service Provider complaints was 11.0 working days, the same as in Q2 2022. The average number of complaints per 100,000 fixed voice lines was 4.1 and the average number of complaints per 100,000 fixed broadband lines was 9.9.
Our Consumer Care team provides advice and information if you have a query or complaint about a telecoms service, premium rate service or postal service.
We aim to provide you with the relevant information so that you can deal with your service provider. We also aim to ensure that service providers have adequate procedures in place to address any of your issues.
ComReg Consumer Care
You can contact our Consumer Care team by telephone, email, online form, webchat, text message or by post. An Irish Sign Language facility is available on request, and we have an Access Officer to assist persons with disabilities to access our services.