ComReg has published details of issues raised by consumers who contacted its Consumer Care team between 1 January to 31 March 2022.
In Summary in Q1 2022:
- ComReg’s Consumer Line answered 4,081 consumer queries and managed 507 consumer complaints.
- 4,600 issues were recorded, and approximately 12,700 consumer contacts were received.
- ComReg’s Consumer Care team managed approximately 2,900 Service Provider contacts.
Our Consumer Care team provides advice and information if you have a query or complaint about a telecoms service, premium rate service or postal service.
We aim to provide you with the relevant information so that you can deal with your service provider. We also aim to ensure that service providers have adequate procedures in place to address any of your issues.
Contacting ComReg Consumer Care:
You can contact our Consumer Care team by web chat, online form, phone, email, text and Irish Sign Language facility is available on request.