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How to complain about your mobile phone, landline or broadband service

If you have a complaint about your mobile, home phone or internet service, your service provider is required to have a Code of Practice for handling your complaint.

We have a page on our website with advice and information on service provider Codes of Practice and complaints procedures, which includes information on how to complain, the process for resolving complaints and where service providers must publish details of their Code of Practice.

If you have already complained to your service provider about your mobile phone, landline or broadband service, and it is not resolved after 10 working days, ComReg’s Consumer Care team may be able to assist you.

Visit our Consumer Care section on our website for details of how to contact us. We are available by telephone, email, online form, webchat, text message or by post. An Irish Sign Language facility is available on request, and we have an appointed Access Officer to assist persons with disabilities to access our services.

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