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Our Consumer Care team is here to help

Our Consumer Care team is here to provide you with advice and information if you are experiencing an issue with your phone or broadband service. We will also escalate your unresolved complaint to your service provider if you have already logged a complaint and it is not resolved after 10 working days.

We are available by telephone, email, online form, webchat, text message or by post. An Irish Sign Language facility is available on request, and we have an appointed Access Officer to assist people with disabilities to access our services.

Visit the Consumer Care section of our website for more information.


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