Compliance Analyst

We’re looking to recruit a pro-active, experienced investigator, eager to learn and contribute to ComReg’s Retail Compliance team. The successful applicant will be responsible for enforcement activities on retail matters such as consumer rights, contracts, switching, prices and billing, universal service issues, access to emergency services and PRS consent and charging matters

Retail Division

Our Retail and Consumer Services Division has several different functions including Consumer Care, Consumer Policy, Retail Compliance, Consumer Engagement and Postal.  The Retail Division is at the forefront in protecting, informing and empowering consumers so that they can choose and use communications services with confidence.

The Job – Retail Compliance Analyst

Reporting to the Head of Retail Compliance and ECAS, the Regulatory Compliance Analyst is responsible for investigating and assessing the compliance of ECS and PRS providers with their regulatory obligations. The role is focused on retail matters such as consumer rights, contracts, switching, prices and billing, universal service issues, access to emergency services and PRS consent and charging matters.

The successful applicant will be responsible for appropriate enforcement activities including the preparation of relevant internal and external case documentation and Court documentation when necessary.  The Compliance Analyst will be expected to contribute to the development of ComReg’s Retail Compliance Policy informed by case outcomes and other relevant inputs.

The Retail Compliance Analyst will be expected to:-

• Evaluate and prioritise regulatory compliance issues. These may arise, amongst other sources, from consumer complaints, operator complaints or ComReg’s own-initiative analysis, surveys and monitoring activities.
• Perform preliminary investigations of issues arising and test compliance with relevant regulations. Make recommendations for further action as appropriate.
• Where required, carry out and document investigations into non-compliant activities contemplating enforcement action, up to and including Court action
• Meet and correspond with consumers and service providers as necessary.
• Work with ComReg’s legal team in the preparation of Court documentation (e.g. summonses, witness statements and affidavits) for litigation.
• Attend court when required.
• Support negotiations and agreements to alternative outcomes to litigation where appropriate.
• Support liaison by ComReg with other state agencies and bodies as appropriate e.g. Data Protection Commission (DPS), Competition and Consumer Protection Commission (CCPC), Department of the Environment, Climate and Communications (DECC) and An Garda Síochána.

The above is intended as a guide to the general role description and is intended to be neither definitive nor restrictive.  It will be subject to periodic review with the post holder.

Qualifications and Experience

Essential

• Appropriate qualification in engineering, information technology, economics, law business, marketing or similarly relevant discipline.
• Previous experience working on investigations in a regulatory agency, in a commercial regulatory role, or in an internal audit role.
• Strong investigation skills, including ability to conduct effective research and information-gathering and to accurately record and present evidence.
• Demonstrable ability to draft written communications and to consistently produce high-quality written correspondence and legal documentation.
• Excellent interviewing and negotiating skills.
• Strong ability to perform critical analysis of information, involving complex problem solving, attention to detail and decision-making, using a broad commercial intelligence and acute forensic thinking.
• Ability to organise and execute responsibilities proactively and without prompting; and to initiate, champion and implement new ideas.
• Strong project management skills with the ability to manage time effectively and meet deadlines while ensuring high quality outputs in a litigious context.
• Strong interpersonal and communication skills within and across teams.
• An understanding of ComReg’s consumer role and activities.

Desirable

• A good understanding of the Irish electronic communications industry and products (ECS and PRS), and the legal context in which they are offered.
• A good understanding of “due process” requirements and the rules and regulations applicable to investigations.

Core Competencies & Skills for the Role

In addition to your technical qualifications and experience, you will bring professional competencies and skills in the following core areas:

• Contextual Understanding Understands the regulatory, legislative, political, industrial, economic, societal and cultural environment within which ComReg operates. Uses this understanding to interact effectively. Considers the wider impact of actions and decisions.
• Analytical & Critical Thinking Objectively analyses and evaluates information in order to identify patterns between situations that are not obviously related. Develops and clearly articulates solutions to complex problems.
• Drafting Uses a logical structure to draft documents. Communicates complex and technical information clearly and concisely. Ensures key messages are understood and have the desired impact on the target audience.
• Decision Making & Judgement Effectively builds evidence base to support the decision-making process. Assesses alternative options. Uses judgement to adapt to specific and challenging requirements of the organisation.
• Ownership & Accountability Applies professional ethical standards. Takes responsibility for work activities and personal actions. Follows through on commitments. Acknowledges mistakes and learns from them. Maintains effective interactions with outsourced service providers.
• Teamwork Promotes and enhances team performance through working collaboratively and in cooperation with others to achieve goals. Interacts in a manner that builds respect and fosters trust.

If you meet the criteria and are interested in applying, we would love to hear from you.