The roles require the right candidate to be pro-active, an experienced investigator, eager to learn and to contribute to ComReg’s Retail Compliance team.
Compliance Analyst
Compliance
Dublin 1
* All new entrants will join the organisation at the bottom of the pay scale. Pay increases will be awarded annually subject to satisfactory performance and to the terms of any government agreements.
Retail Division
The consumer responsibilities of the Retail and Consumer Services Division include responsibility for overseeing ECS and PRS providers’ compliance with relevant regulatory obligations.
The role and responsibilities
Reporting to the Head of Retail Compliance and ECAS, the Regulatory Compliance Analyst is responsible for investigating and assessing the compliance of ECS and PRS providers with their regulatory obligations. The role is focused on retail matters such as consumer rights, contracts, switching, prices and billing, universal service issues, access to emergency services and PRS consent and charging matters.
The Retail Compliance Analyst will be expected to:
Evaluate and prioritise regulatory compliance issues. These may arise, amongst other sources, from consumer complaints, operator complaints or ComReg’s own-initiative analysis, surveys and monitoring activities.
Perform preliminary investigations of issues arising and test compliance with relevant regulations. Make recommendations for further action as appropriate.
Where required, carry out and document investigations into non-compliant activities contemplating enforcement action, up to and including Court action
Meet and correspond with consumers and service providers as necessary.
Work with ComReg’s legal team in the preparation of Court documentation (e.g. summonses, witness statements and affidavits) for litigation.
Attend court when required.
Support negotiations and agreements to alternative outcomes to litigation where appropriate.
Support liaison by ComReg with other state agencies and bodies as appropriate e.g. Data Protection Commission (DPS), Competition and Consumer Protection Commission (CCPC), Department of the Environment, Climate and Communications (DECC) and An Garda Síochána.
Qualifications and Experience required
Essential
Third level qualification in engineering, information technology, economics, law business, marketing or similarly relevant discipline.
Previous experience working on investigations in a regulatory agency, in a commercial regulatory role, or in an internal audit role
Strong investigation skills, including ability to conduct effective research and information-gathering and to accurately record and present evidence
Demonstrable ability to draft written communications and to consistently produce high-quality written correspondence and legal documentation.
Excellent interviewing and negotiating skills
Strong ability to perform critical analysis of information, involving complex problem solving, attention to detail and decision-making, using a broad commercial intelligence and acute forensic thinking.
Ability to organise and execute responsibilities proactively and without prompting; and to initiate, champion and implement new ideas.
Strong project management skills with the ability to manage time effectively and meet deadlines while ensuring high quality outputs in a litigious context.
Strong interpersonal and communication skills within and across teams
Desirable
A good understanding of the Irish electronic communications industry and products (ECS and PRS), and the legal context in which they are offered
A good understanding of “due process” requirements and the rules and regulations applicable to investigations
An understanding of ComReg’s consumer role and activities.
Core Competencies & Skills for the Role
In addition to your technical qualifications and experience, you will bring professional competencies and skills in the following core areas:
Contextual Understanding Understands the regulatory, legislative, political, industrial, economic, societal and cultural environment within which ComReg operates. Uses this understanding to interact effectively. Considers the wider impact of actions and decisions.
Analytical & Critical Thinking Objectively analyses and evaluates information in order to identify patterns between situations that are not obviously related. Develops and clearly articulates solutions to complex problems.
Drafting Uses a logical structure to draft documents. Communicates complex and technical information clearly and concisely. Ensures key messages are understood and have the desired impact on the target audience.
Decision Making & Judgement Effectively builds evidence base to support the decision-making process. Assesses alternative options. Uses judgement to adapt to specific and challenging requirements of the organisation. (
Ownership & Accountability Applies professional ethical standards. Takes responsibility for work activities and personal actions. Follows through on commitments. Acknowledges mistakes and learns from them. Maintains effective interactions with outsourced service providers. (Delete as appropriate)
Teamwork Promotes and enhances team performance through working collaboratively and in cooperation with others to achieve goals. Interacts in a manner that builds respect and fosters trust. (Delete as appropriate)
Our Package
We are offering an attractive package:
Salary at €59,067.05 – €81,573.43 * (Pay increases will be awarded annually subject to satisfactory performance)
Dublin city centre location – IFSC
Blended working environment
28 days Annual Leave per year increases with service
Fully paid Maternity, Paternity and Parent’s leave
Income protection scheme
Education assistance and Training Opportunities
Professional membership fee pay
Attractive pension scheme
ComWell Wellbeing Programme
Travel tax saver scheme, Access to Cycle to Work Scheme
Access to Employee Assistance Programme
Access to a members run sports and social club
*(entry will be at the minimum point and the rate of remuneration may be adjusted from time to time in line with Government pay policy.)
How to Apply
Please click here to apply by 5pm on 17th January 2024.
We hope that our recruitment process supports applications from candidates with diverse backgrounds, experiences and perspectives. We understand that having a diverse workforce contributes to making us stronger as an organisation. We are committed to positively supporting candidates with disabilities.
Please let us know if there are any reasonable accommodations we can make to enable you to take part in the process by creating the environment to give you the best opportunity to show your strengths and competencies. Rest assured that whatever information you disclose will only be used to enable us to provide the necessary support and will never have a bearing on the outcome of the process.
Please Note (2)
ComReg assesses all applicants fairly based on the requirements for the role. Due to the high volume of applications we receive for positions, we are unable to provide feedback to candidates who are not shortlisted for interview. If you are short-listed for interview, and are subsequently unsuccessful, you can request verbal feedback from your recruitment contact – if you are represented by an agency.
