* All new entrants will join the organisation at the bottom of the pay scale. Pay increases will be awarded annually subject to satisfactory performance and to the terms of any government agreements.
ComReg Overview
The Commission for Communications Regulation (ComReg) is the statutory body responsible for regulating fixed and mobile communications, postal and premium rate services in Ireland. ComReg also manages Ireland’s radio spectrum resource on behalf of the State.
Our mandate, which until recently has been to create a competitive marketplace, to protect and inform consumers, and to encourage innovation, is expanding into new areas as we take on statutory responsibilities in the fields of accessibility, cybersecurity, physical resilience, AI, cloud and data.
This is an exciting time of growth for ComReg as we will shortly take on new statutory responsibilities covering digital matters arising from EU legislation, including: the 2022 Network and Information Systems (NIS2) Directive, the Critical Entities Resilience (CER) Directive – addressing cybersecurity and network resilience – together with the EU Data Act, the EU AI Act, and the European Accessibility Act (EAA).
We are a professional, multi-disciplinary and diverse organisation, operating in a dynamic digital regulatory environment that is constantly evolving and changing as we begin to regulate companies and organisations operating in the digital technology sector.
While our regulatory role is evolving, our fundamental mission remains the same. ComReg’s mission is to implement effective regulation that supports the delivery of widespread, modern and resilient digital infrastructure, including communications networks, products, and services which, ultimately, benefit users.
The Retail and Consumer Services Division empowers and protects consumers to choose and use postal and telecommunications services with confidence. It identifies and understands consumer harms and needs. It raises awareness of, and implements, rights and protections to mitigate those harms. It also supports consumers by ensuring that they have easy access to the information and tools they need, effective customer care, complaint handling, and redress mechanisms.
It also ensures service providers proactively uphold consumer rights and protect the interests and rights of disabled and vulnerable end users.
Consumer Communications & Engagement Team
The Consumer Communications and Engagement function develops ComReg’s public information campaigns and communications to increase awareness among the public of their rights and to provide information to the public in respect of communications services. We also manage consumer online resources and tools, organise outreach events, public communications collateral and stakeholder engagement. We ensure visual identity implementation and evolution for public and consumer audiences. This helps in achieving ComReg’s strategic objective that consumers can choose and use communications services with confidence.
The Role and Responsibilities
Working with the Head of Consumer Communications and Engagement and wider Retail Division and ComReg team, the role will be responsible for;
– Consumer Communications and Public Engagement Strategy
Assisting with the roll out of ComReg’s Consumer Communications and Public Engagement strategy.
Assist with briefing internal audiences on the strategy and communications plan.
– Public information and campaigns
Planning and developing high impact public information campaigns through multiple channels including traditional and digital media.
Managing internal approvals and post campaign analysis.
Evolving ComReg’s visual identity and ensuring a coordinated and consistent alignment for public communications.
– Outreach events
Planning and managing public outreach initiatives and events nationwide to inform the public.
Leading the development and design of information collateral and leaflets for the public.
The role may involve some travel within Ireland and out of hours working (including weekends) on a limited ad-hoc basis.
– Digital
Managing and evolving the consumer and public information content of the website. Preparing copy and content in line with updates in consumer rights, information and ComReg activities, service provider obligations and consumer news.
Managing the public application tools on the ComReg website; new requirements, the ongoing development of the applications, that reflect developments in the market, user experience/interface improvements, project manage and engage internal and external stakeholders.
Overseeing the development of digital content creation for consumers and public audiences.
Managing the consumer social media, reporting, and dissemination of information to internal stakeholders.
– Stakeholder engagement
Assisting with managing the external consumer representative groups and other relevant stakeholders; developing engagement, organising meetings, consultation briefings and information sessions as required.
Engaging with consultants and third parties contracted to advise and assist ComReg with its public engagement programme as relevant.
Representing ComReg at stakeholder engagement meetings and in EU projects.
Developing excellent working relationships with internal teams to manage the public communications requirements.
– Evaluation and research
Measuring, tracking and reporting key consumer engagement metrics; KPIs, website statistics, social media engagement, campaign metrics and consumer tools.
Developing consumer insight from ComReg research.
– Procurement
Tendering the procurement of goods and services for the function in line with public procurement processes and ComReg guidelines, for media, creative services and other requirements.
Qualifications and Experience required
Essential
Degree in marketing, communications, PR, business or related field.
Minimum of 6 years’ experience in a directly relevant role
Experience in public information campaign development, in traditional media, digital marketing, social media, PR;
Project management skills;
Experience in brand management and collateral development.
Experience in drafting consumer relevant content with proven ability to translate technical or legal content into plain English.
Experience in developing online resources and applications.
Proficiency in developing website content and using website content management systems like WordPress. Analysing web stats using software such as Matomo or Google Analytics, and optimising copy for SEO.
Experience working with data analytics tools and business intelligence tools such as Power BI. ;
Desirable
Experience in public procurement and tendering;
Knowledge of using Universal Design and accessibility requirements to communicate more inclusively;
Experience of working in a regulatory environment, whether in a governmental organisation, consultancy or corporate entity;
Familiarity with electronic communications, broadcasting and/or technology sectors;
Understanding of the consumer journey and experiences, ideally within the electronic communications industry;
Confidence and credibility to interact effectively with service providers, consultants and third parties;
Ability to interpret analytical research data and interpret conclusions regarding consumer behaviour;
Proficiency in the Irish language.
Core Competencies & Skills for the Role
In addition to your qualifications and experience, you will bring professional competencies and skills in the following core areas:
Contextual Understanding: Understands the regulatory, legislative, political, industrial, economic, societal and cultural environment within which ComReg operates. Uses this understanding to interact effectively. Considers the wider impact of actions and decisions.
Strategy & Leadership: Creates a climate of cooperation where people strive to achieve common organisational goals. Takes a broad view. Anticipates future developments and applies this to operational situations.
Drafting: Uses a logical structure to draft documents. Communicates complex and technical information clearly and concisely. Ensures key messages are understood and have the desired impact on the target audience.
Planning & Organising: Establishes and monitors priorities, systematically differentiating between urgent, important and unimportant tasks. Plans and manages activities to consistently deliver results. Meets objectives within agreed predetermined time frames and deals with urgent operational situations expeditiously.
Communicating & Influencing: Communicates clearly, confidently and respectfully. Engages, persuades and convinces others to follow a particular course of action. Ensures all relevant parties are appropriately updated and notified.
Teamwork: Promotes and enhances team performance through working collaboratively and in cooperation with others to achieve goals. Interacts in a manner that builds respect and fosters trust. (Delete as appropriate).
People Skills: Uses interpersonal skills to create engagement and clarity. Manages conflict and implements practical solutions. Recognises the impact of own behaviour and adjusts as required. Actively develops others.
Our Package
We are offering an attractive package:
Salary €63,470.64 – €87,654.93* (entry will be at the minimum point and the rate of remuneration may be adjusted from time to time in line with Government pay policy.)
Dublin city centre location – IFSC
Blended working environment – 2 days in the office (flexibility for more days may be required depending on business needs)
28 days Annual Leave per year increases with service
Attractive pension scheme
Fully paid Maternity, Paternity and Parent’s leave
Travel tax saver scheme, Access to Cycle to Work Scheme
Access to Employee Assistance Programme
Access to a member run sports and social club
*(entry will be at the minimum point and the rate of remuneration may be adjusted from time to time in line with Government pay policy.)
Check out the Recruitment section of our Careers website if you have any questions or need further information about the role or the recruitment process -https://www.comreg.ie/about/careers/recruitment-faq/
Please Note (1)
We hope that our recruitment process supports applications from candidates with diverse backgrounds, experiences and perspectives. We understand that having a diverse workforce contributes to making us stronger as an organisation. We are committed to positively supporting candidates with disabilities.
Please let us know if there are any reasonable accommodations we can make to enable you to take part in the process by creating the environment to give you the best opportunity to show your strengths and competencies. Rest assured that whatever information you disclose will only be used to enable us to provide the necessary support and will never have a bearing on the outcome of the process.
Please Note (2)
ComReg assesses all applicants fairly based on the requirements for the role. Due to the high volume of applications we receive for positions, we are unable to provide feedback to candidates who are not shortlisted for interview. If you are short-listed for interview, and are subsequently unsuccessful, you can request verbal feedback from your recruitment contact – if you are represented by an agency.
Check out the Recruitment section of our Careers website if you have any questions or need further information about the role or the recruitment process – https://www.comreg.ie/about/careers/recruitment-faq/
