IT Operations Manager

The Corporate Services Division and the Information Technology Team

The Corporate Services Division develops and implements corporate affairs and communications strategies designed to enhance our organisational performance and effectiveness. It is a key function, supporting all other Divisions across ComReg in the areas of Human Resources, Finance, Information Technology, Public Relations, and Facilities Management.

We are looking for a highly motivated, exceptional, qualified and experienced individual to actively engage in the operation, development and support of ComReg’s IT infrastructure, information services and web applications.

Operating in a complex and dynamic environment, you will work in a multi-disciplinary organisation that encourages professionals to fully utilise and expand their technical and managerial skills.

The successful candidate will work in a team of approximately 10 IT professionals split through different operational functions.

The Role

Reporting to ComReg’s Head of IT, the primary role of the IT Operations Manager and the operations team, is to ensure the availability, integrity, maintenance and support, of the operational IT infrastructure and application systems. They are also responsible for the process of on-boarding new infrastructure and applications projects. This role is a key point of escalation and continuous process improvement along with team development within the IT department.

Role description:

• Day to day responsibility for ensuring IT systems are secure, consistent and reliable
• Lead a skilled team of onsite resources to achieve and develop
• Work with key service provider partners to support and maintain a complex IT infrastructure & service
• Input into strategic programmes of Digital Transformation within the Commission
• Own the IT service transition from project delivery into service operations, working with project teams and business owners to ensure transition is in place ahead of go live events
• Onboarding & management of all 3rd party providers, including relationship and contract efficiencies
• Promote a culture of continuous service improvement and operational excellence and be a role model to help achieve this
• Liaising with Service Providers on issue identification and SLA management in the supported operational environment.
• Support with all IT audit activities and remediation tasks
• Provide support to internal stakeholders for application related deployments
• Management of day-to-day technology related issues for all IT systems with 3rd parties
• Ensure that there are clear Standard operating Procedures (SOP’s) for all areas of IT Operations
• Responsible for the backup plans, Business continuity and Disaster recovery plans are in place and tested in line with Policy
• Analyse, prepare and maintain detailed technical documentation for site specific infrastructure.

Qualifications and Experience

In order to be considered for this role you must show that you satisfy ALL the essential criteria.

Essential

• Relevant Technical third level qualifications
• Demonstrable experience in IT Management working with onsite teams and managing key service providers
• Strong technical background, including holding industry standard qualifications
• Strong ability to manage multiple projects and IT service skills
• Systems integration & development experience
• O365 & VMWare Administration experience
• Strong investigative and project management experience
• Relevant knowledge of and experience working to ITIL frameworks
• Experience working with or understanding of large data handling environments including management information systems and database architecture such as Microsoft SQL Server & MS Office

Desirable

• Strong Knowledge of ISO standard operating environment
• Microsoft O365 Certifications
• Project Management Certification e.g. Agile, PMP, Prince2
• Certified in ITIL and other control frameworks such as COBIT
• Knowledge in Information security and certifications such as CISM
• Previous Public Sector experience

Core Competencies & Skills for the Role

In addition to your technical qualifications and experience, you will bring professional competencies and skills in the following core areas:

• Communicating & Influencing – Communicates clearly, confidently and respectfully. Engages, persuades and convinces others to follow a particular course of action. Ensures all relevant parties are appropriately updated and notified.
• Decision Making & Judgement – Effectively builds evidence base to support the decision-making process. Assesses alternative options. Uses judgement to adapt to specific and challenging requirements of the organisation.
• Strategy & Leadership – Creates a climate of cooperation where people strive to achieve common organisational goals. Takes a broad view. Anticipates future developments and applies this to operational situations.
• Teamwork – Promotes and enhances team performance through working collaboratively and in cooperation with others to achieve goals. Interacts in a manner that builds respect and fosters trust.
• People Skills – Uses interpersonal skills to create engagement and clarity. Manages conflict and implements practical solutions. Recognises the impact of own behaviour and adjusts as required. Actively develops others

If you meet the criteria and are interested in applying, we would love to hear from you.

Our Package

• Salary €75, 246.49 – €94, 072.55 (Pay increases will be awarded annually subject to satisfactory performance and to the terms of any government agreements)
• Dublin city centre location on Luas line (currently fully remote)
• 28 days Annual Leave per year
• Further Education and Training Opportunities
• Attractive pension scheme
• Travel tax saver scheme, Access to Cycle to Work Scheme
• Access to Employee Assistance Programme