Division overview
The Corporate Services Team
The Corporate Services Division develops and implements corporate affairs and communications strategies designed to enhance our organisational performance and effectiveness. It is a key function, supporting all other Divisions across ComReg in the areas of Human Resources, Finance, Information Technology, Public Relations, and Facilities Management.
The role and responsibilities
This role will be reporting to the IT Operations Manager and will be part of an IT Team with responsibility for managing the IT Infrastructure and Operations for the Commission.
They will have responsibility for the following:
• Administration and support of the Commission’s M365 environment, including Exchange, One Drive, Teams, SharePoint Online
• Administration and support of the Azure environment; ensuring that the infrastructure is appropriately sized and performant
• Review and active monitoring of the IT Infrastructure, and endpoint devices, ensuring that they are secure, compliant, and that relevant software and security updates are applied
• Liaise with Service Providers, ensure SLAs are adhered to and actively monitored through reporting and regular engagement
• Contribute, participate and support the IT Department in the management and delivery of IT projects and their handover to Operations
• Develop, review and validate IT procedures and processes, with adherence to best practices and ITIL guidelines
• Provide support to internal stakeholders for application related deployments
• Assist and participate in public procurement and contract management
Qualifications and Experience required
Essential
• Third level qualification degree, or equivalent in IT
• Minimum of three years relevant experience of administering and supporting M365 and Azure environments
• In-depth knowledge and experience of the M365 application suite.
• Good communicator with strong interpersonal skills
• Knowledge of Intune for endpoint device management and software distribution
• Proven ability to troubleshoot and analyse IT issues, and identification of root cause
Desirable
• ITIL certification
• Relevant industry certification in M365 and / or Azure
• Relevant experience of IT Project Management and delivery
• Experience of administering VMware environments.
• Understanding and awareness of emergent IT technologies
Core Competencies & Skills for the Role
In addition to your technical qualifications and experience, you will bring professional competencies and skills in the following core areas:
Analytical & Critical Thinking: Objectively analyses and evaluates information in order to identify patterns between situations that are not obviously related. Develops and clearly articulates solutions to complex problems.
Technical Knowledge & Continuous Improvement: – Possesses a command over the technical and professional skills for a particular discipline. Keeps an open mind. Demonstrates commitment to continuous improvement.
Decision Making & Judgement: Effectively builds evidence base to support the decision-making process. Assesses alternative options. Uses judgement to adapt to specific and challenging requirements of the organisation.
Ownership & Accountability: Applies professional ethical standards. Takes responsibility for work activities and personal actions. Follows through on commitments. Acknowledges mistakes and learns from them. Maintains effective interactions with outsourced service providers.
Communicating & Influencing: Communicates clearly, confidently and respectfully. Engages, persuades and convinces others to follow a particular course of action. Ensures all relevant parties are appropriately updated and notified.
Teamwork: Promotes and enhances team performance through working collaboratively and in cooperation with others to achieve goals. Interacts in a manner that builds respect and fosters trust.
Planning and Organising: Establishes and monitors priorities, systematically differentiating between urgent, important and unimportant tasks. Plans and manages activities to consistently deliver results. Meets objectives within agreed predetermined time frames and deals with urgent operational situations expeditiously.
People Skills: Uses interpersonal skills to create engagement and clarity. Manages conflict and implements practical solutions. Recognises the impact of own behaviour and adjusts as required. Actively develops others.
Our Package
We are offering an attractive package:
• Salary €61,000.02 – €84,242.92 * (Pay increases will be awarded annually subject to satisfactory performance)
• Dublin city centre location – IFSC
• Blended working environment
• 28 days Annual Leave per year increases with service
• Fully paid Maternity, Paternity and Parent’s leave
• Income protection scheme
• Education assistance and Training Opportunities
• Professional membership fee pay
• Attractive pension scheme
• ComWell Wellbeing Programme
• Travel tax saver scheme, Access to Cycle to Work Scheme
• Access to Employee Assistance Programme
• Access to a members run sports and social club
*(entry will be at the minimum point and the rate of remuneration may be adjusted from time to time in line with Government pay policy.)
Please Note (1)
We hope that our recruitment process supports applications from candidates with diverse backgrounds, experiences and perspectives. We understand that having a diverse workforce contributes to making us stronger as an organisation. We are committed to positively supporting candidates with disabilities.
Please let us know if there is any reasonable accommodations we can make to enable you to take part in the process by creating the environment to give you the best opportunity to show your strengths and competencies. Rest assured that whatever information you disclose will only be used to enable us to provide the necessary support and will never have a bearing on the outcome of the process.
Please Note (2)
ComReg assesses all applicants fairly based on the requirements for the role. Due to the high volume of applications we receive for positions, we are unable to provide feedback to candidates who are not shortlisted for interview. If you are short-listed for interview, and are subsequently unsuccessful, you can request verbal feedback from your recruitment contact – if you are represented by an agency.