Postal Operations Analyst

Postal Operations Analyst

Retail and Consumer Services Division

We are seeking a pro-active, experienced analyst, eager to learn and contribute within the Postal Regulation team and to the wider Retail and Consumer Services Division. Reporting to the Manager, Postal Regulation Operations, you will be part of a small team actively involved in the development and implementation of postal regulation and other regulatory functions in the Retail Division as appropriate.

ComReg Overview

We are the statutory body responsible for regulating electronic communications, postal services and premium rate services in Ireland. We are a professional and multi-disciplinary organisation.  Our role is to ensure that communications markets operate in the interests of end-users and society. Through effective and relevant regulation, we facilitate the development of a competitive communications sector in Ireland that attracts investment, encourages innovation, and empowers consumers to choose and use communications services with confidence.

Retail Division

Our Retail and Consumer Services Division has several different functions including Consumer Care, Consumer Policy, Retail Compliance, Consumer Engagement, Dispute Resolution and Postal Services regulation.  The Retail Division is at the forefront in protecting, informing and empowering consumers so that they can choose and use communications services with confidence.

Postal Team

Our Postal Regulation team is responsible for the regulation of postal services in Ireland.  The team consists of up to 5 people working together with the rest of the Retail team. The work plan for the next two years is set out in ComReg’s Postal Strategy Statement 2022 – 2024.  In particular this includes a number of projects involving analysis and reporting on postal regulatory and operational information and data.

The Job

As a Postal Operations Analyst, you will be a versatile, proactive and curious analyst with a proven application of strong research, analytical and evaluation skills.  You will be keen to make a contribution and add value to the Postal Team and the wider Retail Division.

Designation of universal postal service provider(s):

Provide assistance to the review of the designation of universal postal service provider(s), with particular focus on postal operations and efficiency analysis.

Universal Postal Service obligations and conditions:

Review of the universal postal service obligations and conditions, with a particular focus on postal operations.

Compliance monitoring:

Monitoring of compliance of the designated universal postal service provider(s) legal and regulatory obligations in providing the universal postal service.

Quality of Service:

Monitoring of the designated universal postal service provider’s performance on quality of service for single piece universal postal service mail and preparing annual publications on the monitor results.  Where required, assisting on procurement engagements of independent Quality of Service Monitor Operators, and ongoing contractual matters.

Real Mail Study:

Analysing the ‘Real Mail Study’ reports for Quality-of-Service purposes, including against other available mail volume information.

Derogations from provision of Universal Postal Service:

Reviewing applications from universal postal service provider(s) for any derogations from providing the universal postal service.

Representing ComReg:

Representing ComReg on sub-group(s) of the European Regulators Postal Group (“ERGP”).

Qualifications and Experience

Essential

• Qualification in logistics, supply chain or engineering and/or demonstrate equivalent experience
• Experience of assessing complex operational data from a variety of sources with a proven ability to assimilate complex legal and factual situations to provide clear practical advice
• Proven ability to analyse and manipulate data from a variety of sources
• Confident and articulate with the ability to communicate complex information simply and respectfully
• Proven drafting skills with the ability to prepare briefing, reports and documents in a rational, evidence-based, clear and concise manner
• Experience of being part of a multidisciplinary project team environment in an organisation with a strong culture of delivery.
• Proven ability to manage small to medium size projects to successful outcomes
• Curious and resilient with motivation to succeed in the role and deliver results
• Takes individual responsibility and uses considered judgement to take action when required

Desirable

• Experience of or understanding of postal, logistics operations
• Regulatory experience
• Data Analytics qualification or experience

Core Competencies & Skills for the Role

In addition to your technical qualifications and experience, you will bring professional competencies and skills in the following core areas:

• Analytical and Critical Thinking: Supports others to identify relevant information to effectively solve problems Considers new approaches and applies original thinking. Identifies critical connections and patterns in detail. Anticipates issues that are not readily apparent and prepares responses.
• Drafting: Provides final review of documents with regard to relevant legislation. Writes accurately on complex areas in a convincing manner that is easily accessible to others. Improves others drafting skills and enables learning through review and feedback.
• Planning & Organising: Establishes and monitors priorities, systematically differentiating between urgent, important and unimportant. Manages activities to deliver results. Meets objectives within predetermined time frames.
• Communication and Influencing: Communicates clearly, confidently and respectfully. Engages, persuades and convinces others to follow a particular course of action. Ensures all relevant parties are appropriately updated and notified.
• Teamwork: Involves and values the contribution of others with constructive feedback. Leads multi-disciplinary teams and effectively manages upwards. Anticipates and manages project risks with minimal instruction.
• Decision Making & Judgement: Effectively builds evidence base to support the decision-making process. Assesses alternative options. Uses judgement to adapt to specific and challenging requirements of the organisation.

If you meet the criteria and are interested in applying, we would love to hear from you.

Our Package

We are offering an attractive package:

• Blended working
• Dublin city centre location on Luas line
• 28 days Annual Leave
• Further Education and Training Opportunities
• Comprehensive wellbeing programme
• Pension scheme (https://singlepensionscheme.gov.ie/)
• Travel tax saver scheme, Access to Cycle to Work Scheme
• Access to Employee Assistance Programme