Reception / Administrator

ComReg Overview

At ComReg, we work at the heart of Ireland’s digital world.

Our role is to help ensure that people and businesses benefit from reliable connectivity, competitive services and continued innovation across communications and digital infrastructure.

This is an exciting time to build a career with us. As technology continues to evolve, so does our work. Alongside our established responsibilities, we are taking on new areas including cybersecurity, resilience, data, cloud services, AI and digital trust, giving our people the opportunity to work on some of the most important issues shaping Ireland’s digital future.

What makes ComReg unique is its people -the variety of expertise and perspectives we bring together. We are diverse, multidisciplinary and enjoy collaborating and learning from one another. Our teams work closely with counterparts across Europe, contributing to solutions for complex challenges in a fast-moving digital environment.

While the technologies and issues we address continue to change, our purpose remains the same: helping to create a connected, trusted and innovative digital ecosystem that supports people, communities and businesses every day.

If you are looking for meaningful work with great colleagues, continuous learning and the opportunity to make a real impact, ComReg offers a rewarding career at the centre of Ireland’s digital future.

The Corporate Services Team 

Corporate Services develops and implements services to support corporate affairs and corporate communications so as to enhance organisational performance and effectiveness. It is responsible for human resources, finance, procurement, governance, IT, corporate communications and public affairs, and general facilities management functions.

This role sits within the Facilities Management team which reports to the Head of HR.

Role overview:

Responsibilities include:

• Supporting your colleagues to help manage administration tasks for Facilities, HR and other ComReg colleagues as and when required. You will gain experience in public service procurement, oversight of external contractors and event management.
• Work Front of House / Reception where you will greet members of the public, clients, and official visitors, ensuring a polite, professional, and accessible first impression.
• Manage all phone calls, transfer to appropriate staff or departments, and relay accurate messages.
• Respond to all public queries routine either face-to-face or phone enquiries in relation to ComReg and direct them to the correct division.
• Maintain visitor and contractor sign-in logs, issue visitor badges, and enforce building access protocols.
• Perform general ad-hoc administration as requested by the Facilities team.
• Process incoming and outgoing post, manage courier services, taxi services, monitor stock levels with regards to stationery, tea, coffee and milk and assist with Purchase Order creation.
• Liaise with third party contractors and service providers when they attend site to ensure the correct health and safety paperwork is signed prior to works beginning.
• Record dates of maintenance and service activities and notify the relevant parties who will be involved with this planned preventative maintenance (PPM).
• Assist with managing meeting room calendars, prepare rooms including assisting with room set-ups subject to the layouts required and organise catering or refreshments as required.
• Support the team on company events throughout the year

Qualifications & Experience

Essential 

• Proven experience in working in front of house in a professional medium sized (200+) corporate or hospitality environment
• Demonstrate a strong commitment to customer service, consistently delivering prompt, professional, and approachable interactions
• Be proficient in MS Suite including MS Teams, Outlook etc.
• Ability to undertake a wide range of clerical duties and reception duties to a high standard.
• Excellent communication skills with the ability to understand and express views within a multi-disciplinary environment.
• Proven ability to prioritise and work on multiple tasks to deliver successful outcomes.

Desirable

• Minimum 3 years experience in similar sized role
• A qualification in either HR / Business / Facilities Management

Competencies

In addition to your technical qualifications and experience, you will bring professional competencies and skills in the following core areas:

• Planning and Organising: Establishes and monitors priorities, systematically differentiating between urgent, important and unimportant tasks. Plans and manages activities to consistently deliver results.
• People Skills: Uses interpersonal skills to create engagement and clarity. Manages conflict and implements practical solutions. Recognises the impact of own behaviour and adjusts as required. Strong organization, active problem-solving, and clear communication for dealing with staff and external contractors.
• Communicating & Influencing: Communicates clearly, confidently and respectfully. Engages, persuades and convinces others to follow a particular course of action. Ensures all relevant parties are appropriately updated and notified.
• Teamwork: Promotes and enhances team performance through working collaboratively and in cooperation with others to achieve goals. Interacts in a manner that builds respect and fosters trust.

Our Package:

We are offering an attractive package:

• Salary €38,276.39* (entry will be at the minimum point and the rate of remuneration may be adjusted from time to time in line with Government pay policy.)
• Dublin city centre location – IFSC
• 28 days Annual Leave per year increases with service
• Fully paid Maternity, Paternity and Parent’s leave
• Income protection scheme
• Education assistance and Training Opportunities
• Professional membership fee pay
• Attractive pension scheme
• ComWell Wellbeing Programme – Wellbeing and Respect Charter | Commission for Communications Regulation
• Online gym
• Travel tax saver scheme, Access to Cycle to Work Scheme
• Access to Employee Assistance Programme
• Access to a member’s run sports and social club

*(Pay increases will be awarded annually subject to satisfactory performance).

Check out the Recruitment section of our Careers website if you have any questions or need further information about the role or the recruitment process -https://www.comreg.ie/about/careers/recruitment-faq/

Please Note (1)

We hope that our recruitment process supports applications from candidates with diverse backgrounds, experiences and perspectives. We understand that having a diverse workforce contributes to making us stronger as an organisation. We are committed to positively supporting candidates with disabilities.

Please let us know if there are any reasonable accommodations we can make to enable you to take part in the process by creating the environment to give you the best opportunity to show your strengths and competencies. Rest assured that whatever information you disclose will only be used to enable us to provide the necessary support and will never have a bearing on the outcome of the process.

Please Note (2)

ComReg assesses all applicants fairly based on the requirements for the role. Due to the high volume of applications we receive for positions, we are unable to provide feedback to candidates who are not shortlisted for interview. If you are short-listed for interview, and are subsequently unsuccessful, you can request verbal feedback from your recruitment contact – if you are represented by an agency.