Corporate Governance - Commission for Communications Regulation

Year ended 30 June 2019: 1 protected disclosure was made to the Commission for Communications Regulation which was determined, following consideration, not to fall within ComReg’s remit. The discloser was informed of this.
Year ended 30 June 2018: 3 protected disclosures were made to the Commission for Communications Regulation as a prescribed person. No disclosures were made by employees of ComReg. 1 protected disclosure received was determined, following consideration, not to fall within ComReg’s remit. The discloser was informed of this. The other 2 disclosures are currently the subject of investigation by ComReg and are detailed below:
- 1 protected disclosure was made in the postal sector and related to alleged non-compliance by a Postal Service Provider with its regulatory obligations.
- 1 protected disclosure was made in the telecommunications sector and related to alleged non-compliance by an authorised undertaking with its regulatory obligations
Year ended 30 June 2017: no protected disclosures were made to the Commission for Communications Regulation
Year ended 30 June 2016: no protected disclosures were made to the Commission for Communications Regulation
Year ended 30 June 2015: no protected disclosures were made to the Commission for Communications Regulation

Customer Charter

The delivery of effective, quality customer service is a priority area for the Commission for Communications Regulation.

The purpose of this Customer Charter is to set out in clear and unambiguous terms how we intend to ensure that we can continue to provide all our customers with the highest possible level of service. It outlines our commitment to the provision and delivery of customer service and how our performance in this respect will be measured and evaluated.

ComReg Customer Charter