As well as ComReg’s complaint handling service (ComReg Consumer Line), ComReg has introduced Formal Dispute Resolution Procedures for mobile phone, home phone and broadband complaints that have been unresolved for 40 working days or more after lodging a complaint with your service provider.
In this case, you may apply to ComReg to adjudicate on your dispute and your application will need to be accompanied by a fee of €15 and ComReg’s complaint handling service will cease in relation to your complaint.
Your complaint must relate to an issue that ComReg has the power to resolve (see ComReg document 18/104
for full details). Therefore, if your complaint remains unresolved for 40 working days since it was first lodged with your service provider (after 2nd September 2019) and you now wish to apply for this dispute to be resolved, please contact ComReg consumer dispute resolution
for further details and an application form.