Who provides postal services?

A number of postal service providers operate in Ireland. Postal service providers must obtain authorisation from ComReg.

Click here to see the register of authorised service providers in Ireland.

Making a complaint

You must first contact your postal service provider to lodge your complaint.

If you have a complaint please contact your service provider’s customer service team, outline the complaint and ask for it to be resolved.

All authorised postal service providers must have complaint procedures available to postal service users and ComReg’s has published “Complaints and Redress Procedures: Guidelines for Postal Service Providers” ComReg Document 14/06 to assist postal service providers in this regard.

ComReg does not have regulatory remit over the behaviour and competence of postal personnel.

ComReg has no regulatory role over post offices. Operational decisions regarding the post office network, including closures, are taken by An Post.

Go to: Make a complaint to your Postal Service Provider

Go to: Complaint Resolution and Compensation

Go to: Dispute Resolution