Before you begin:

ComReg cannot act on your complaint until you have raised it with your broadband, home and / or mobile phone service provider and their complaint handling process is completed.  This is because the main responsibility for resolving a complaint lies with your service provider, as they have the direct relationship with you.

In the next sections we will talk you through how you can raise a query or complaint with your service provider, and how ComReg may be able to assist you if you need further help.