ComReg enables competition in the communications sector by facilitating market entry through a general authorisation to provide networks and services and by regulating access to networks so as to develop effective choice for consumers both business and residential.  In a rapidly evolving sector, both in technological and commercial terms, ComReg provides the framework for the introduction of new services such as 3G.

The focus of regulation for the postal service in the partly liberalised market is the maintenance of the Universal Service Obligation (USO) and in ensuring that An Post prices are geared to cost.

Our activities are geared to operators and business & residential users of communications services.

Wholesale:

The Wholesale Division handles all issues concerning the regulation of the wholesale telecommunications market including such matters as interconnection, dispute resolution, unbundling the local loop and the pricing of regulated wholesale products. This Division also has a role in relation to broadband deployment and next generation access. Wholesale has responsibility for telecoms compliance and for the regulatory financial aspects of the telecoms sector.

Market Framework

Market Framework is responsible for managing the radio spectrum and the regulation of the postal sector. It also oversees the general authorisation regime for the electronic communications sector in Ireland and monitors compliance with general authorisation conditions. Market Framework issues approximately 16,000 Wireless Telegraphy licences to various companies and individuals per year. In addition, Market Framework administers Ireland’s National Numbering Plan, as well as providing the framework for new regulatory requirements for numbering for both fixed and wireless markets.

Retail and Consumer Services Division

The Retail and Consumer Services Division is responsible for carrying out ComReg’s statutory functions in respect of the regulation of the Postal market, Premium Rate Services and in respect of the retail and consumer related aspects of the electronic communications market.

This includes areas such as consumer complaint handling and dispute resolution, the provision of postal and electronic communications universal service and the implementation of certain policy measures for the protection of end-users including those with disabilities.

The division also carries out compliance monitoring and enforcement in respect of relevant consumer rights and related obligations on service providers.

We also ensure that consumers are aware of their rights by providing timely, accurate and targeted information through our consumer engagement programme.  ComReg provides consumers with useful information tools such as “ComReg Compare” the mobile coverage map and the PRS short code checker.

Retail and Consumer Services is responsible for the monitoring of the quality of service and price control of the Emergency Call Answering Service (ECAS). Since 12 July 2010, this Division has been responsible for the regulation of premium rate services.

 

Corporate Services

This Division develops and implements corporate affairs and communications strategies designed to enhance organisational performance and effectiveness. It is responsible for the human resources, finance, information systems, freedom of information, public relations, and general facilities management functions and strategic management for the organisation.

Research and Economic Development

The Senior Advisor Economics, Policy and Research is responsible for providing economic advice to the Commission and economic input to key economic projects undertaken by ComReg.

Legal

The General Counsel advises on all major legal matters and on the legal implications of communications policies in Ireland and the EU

 

See more at What We Do.