ComReg enables competition in the communications sector by facilitating market entry through a general authorisation to provide networks and services and by regulating access to networks so as to develop effective choice for consumers both business and residential.  In a rapidly evolving sector, both in technological and commercial terms, ComReg provides the framework for the introduction of new services such as 3G.

The focus of regulation for the postal service in the partly liberalised market is the maintenance of the Universal Service Obligation (USO) and in ensuring that An Post prices are geared to cost.

Our activities are geared to operators and business & residential users of communications services.


The Wholesale Division handles all issues concerning the regulation of the wholesale telecommunications market including such matters as interconnection, dispute resolution, unbundling the local loop and the pricing of regulated wholesale products. This Division also has a role in relation to broadband deployment and next generation access. Wholesale has responsibility for telecoms compliance and for the regulatory financial aspects of the telecoms sector.

Market Framework

Market Framework is responsible for managing the radio spectrum and the regulation of the postal sector. It also oversees the general authorisation regime for the electronic communications sector in Ireland and monitors compliance with general authorisation conditions. Market Framework issues approximately 16,000 Wireless Telegraphy licences to various companies and individuals per year. In addition, Market Framework administers Ireland’s National Numbering Plan, as well as providing the framework for new regulatory requirements for numbering for both fixed and wireless markets.

Retail and Consumer Care

The Retail and Consumer Services Division handles policy in relation to consumers’ interaction directly with sellers of services. This includes areas such as the universal service provision of telecoms access, consumer rights and some elements of retail pricing and roaming. It is also responsible for ComReg’s interaction with EU institutions, including the Body of European Regulators of Electronic Communications (BEREC). Retail and Consumer Services is responsible for the monitoring of the quality of service and price control of the Emergency Call Answering Service (ECAS). Since July 12 2010, this Division has been responsible for the regulation of premium rate services.

Corporate Services

This Division develops and implements corporate affairs and communications strategies designed to enhance organisational performance and effectiveness. It is responsible for the human resources, finance, information systems, freedom of information, public relations, and general facilities management functions and strategic management for the organisation.

Research and Economic Development

The Senior Advisor Economics, Policy and Research is responsible for providing economic advice to the Commission and economic input to key economic projects undertaken by ComReg.


The General Counsel advises on all major legal matters and on the legal implications of communications policies in Ireland and the EU