The Commission for Communications Regulation (ComReg) is the statutory body responsible for the regulation of the electronic communications sector (telecommunications, radio-communications and broadcasting transmission) and the postal sector.  We are the national regulatory authority for these sectors in accordance with EU law which is subsequently transposed into Irish legislation.  ComReg was established on 01 December 2002 and is led by a Commission of up to three Commissioners.

Under the Communications Regulation Acts 2002 to 2011, ComReg has a range of functions and objectives in relation to the provision of electronic communications networks, electronic communications services and post.

These include:

  • Ensuring compliance by operators with obligations
  • Promoting competition
  • Contributing to the development of the internal market
  • Promoting the interests of users within the European Community
  • Ensuring the efficient management and use of the radio frequency spectrum and numbers from the national numbering scheme
  • Promoting the development of the postal sector and, in particular, the availability of a universal service
  • Protecting the interests of end users of premium rate services

The Commission, with the Leadership Team, is responsible for the strategic and operational management of the organisation.  ComReg depends on the efforts of all of our staff (including lawyers, economists, engineers, accountants, business analysts and administrative specialists) to deliver on our mission and meet our regulatory objectives.

ComReg operates as a collegiate body, with decisions taken collectively by the Commissioners.  We see this as important in fulfilling the spirit of the Communications Regulation Act 2002 (amended), which established the Commission.  ComReg consists of four Divisions, supported by a General Counsel and a Senior Economic Advisor.  The structure is based on cross-functional teams operating in a multi-disciplinary environment.

 

Responsibilities

ComReg is an organisation which has a wide range of responsibilities in telecommunications (or electronic communications services and networks as it is more accurately described), posts and spectrum management.

Our objectives are set out in line with both primary and secondary legislation, and this legislative framework continues to evolve. In 2007, ComReg’s responsibilities and powers, as well as available enforcement measures, were augmented by the Communications Regulation (Amendment) Act 2007. In particular, ComReg was granted Competition Act powers in relation to electronic communications and services. The Communications Regulation (Premium Rate Services & Electronic Communications Infrastructure) Act 2010 transferred responsibility for the regulation of premium rate services to ComReg and ComReg commenced regulation of this area in July 2010. Postal Regulation is subject to the 2011 Postal Act.

In summary, ComReg fulfils the following roles for promoting competition, for protecting consumers and for encouraging innovation.

Protecting and Informing Consumers

This role covers both business and residential consumers, as well as major consumer representative organisations, and will span telecommunications, spectrum licensing operations and postal services. It includes all regulatory developments which affect retail consumers, including the application of the consumer protection provisions of the Universal Service and Postal Directives. The Commission provides proactive consumer information measures, such as consumer guides and comparative pricing Websites, and implements a consumer care function on behalf of all consumers of electronic communications and services. [The Commission also oversees the strategic development of a Licensing Operations function, which deals with more than 16,000 licences per annum.]

Promotion of Competition

This role involves enabling maximum competition in Broadband, Voice and Voice over Internet Protocol through a range of measures, including LLU, bitstream, wireless broadband (including mobile wireless broadband), cable and alternative infrastructure. It also includes promoting enhanced competition in mobile via MVNO entrants, reviewing and (where appropriate) making adjustments in the fixed network wholesale pricing regime, and overseeing operators’ compliance with obligations under the regulatory frameworks for telecoms and spectrum.

 

Encouraging Innovation

This role covers both regulatory innovations, such as implementation of market reviews under the new European regulatory framework, and technical innovations. The role covers the revision of ComReg’s spectrum strategy, new initiatives in the wireless licensing area, and the promotion of Ireland as a test bed for innovative uses of spectrum. It will also cover the development of a forward-looking telecommunications regulatory strategy, taking into account new technical, economic and regulatory trends. The evolution of postal services and the associated regulatory framework will also be covered.

 

Corporate Plans and Strategies

 

Annual Report

 

Corporate Governance

Corporate governance documents are available below:

Code of Business Conduct for Commissioners
Code of Business Conduct for Staff
Code of Financial Management

 

Organisation Structures

ComReg Employee Salary Ranges 31.03.2016
 
Range (€’000) #
20-40 14
40-60 41
60-80 29
80-100 19
100-140 6
140-180 6

 

ComReg Contact Details

Commission for Communications Regulation,
1 Dockland Central,
Guild St.,
Dublin 1,
D01 E4X0.

 

Consumer contact Details

Text – Send a text with the word COMREG to 51500 (standard SMS rates apply*).
Email – Industry Issues industry@comreg.ie

Business Consumers businessconsumers@comreg.ie
All other Consumers issues consumerline@comreg.ie

 

FOI Contact Details

Information Access Executive,
Commission for Communications Regulation,
One Dockland Central,
Guild Street,
Dublin  1 D01E4X0
Tel: 018049689

email: foi@comreg.ie

 

Customer Charter

The delivery of effective, quality customer service is a priority area for the Commission for Communications Regulation.

The purpose of this Customer Charter is to set out in clear and unambiguous terms how we intend to ensure that we can continue to provide all our customers with the highest possible level of service. It outlines our commitment to the provision and delivery of customer service and how our performance in this respect will be measured and evaluated.

ComReg Customer Charter