- Overview
- Corporate Services
- Market Framework
- Retail and Consumer Services
- Wholesale
- General Counsel
- Senior Advisor Economics, Policy and Research
Retail and Consumer Services – Director: Barbara Delaney
Retail and Consumer Services are responsible for the following key organisational functions;
Consumer Policy
The Consumer Policy Unit undertakes measures to ensure consumer protection in the marketplace; the universal provision of telecommunications services and certain retail pricing responsibilities.
Consumer Care
ComReg’s Consumer Care team provides information to all consumers on communication issues; escalates complaints to service providers (electronic communications, postal and premium rate service providers), engages in an outreach programme that extends nationwide and maintain consumer information services which inform and empower consumers.
Emergency Call Answering Service
ComReg’s responsibilities in respect of Ireland’s Emergency Call Handling Service (ECAS) include two key functions – to monitor the quality of service provided by the ECAS provider and to review the maximum call handling fee charged by the ECAS provider to operators.
Premium Rate Services
The Premium Rate Service (PRS) Section is responsible for carrying out investigations relating to the provision, content and promotion of PRS with the objective of protecting the interests of end users of PRS. The Section also develops and implements policies for the PRS sector including a Code of Practice and a Levy, which are relevant to licensed PRS providers.