The letter iAbout Comreg IconAbout PRS IconAbout PRSAuthorise Postal ProvidersAuthorise Postal Providers IconBase Station Location IconRadio Tower broadcasting wavesBilling Option IconShow more billing options for this planView this sectionA rightward arrowCode of Practice IconCode of PracticeA weighing scalesCompare Services IconCompetition Law Enforcement IconCompetition Law EnforcementPerson holding their hand up with a question markComplaints and Queries IconCompliance Enforcement IconCompliance EnforcementComreg Investigations IconComreg InvestigationsGroup of peopleConsumer Services IconComReg ConsumerTwo people speaking with a speech bubblesGovernment building with flagCorporate Governance IconCoverage Map of IrelandCoverage MapPerson wearing a headsetCustomer Service IconArrow pointing downDownloadE-licencingE-licencing IconErrorA red sign with a white exclamation markFacebookThe Facebook LogoTwo Speech bubblesFeedback IconSquiggly line Iconfive_eight_gz IconOpen PadlockFreedom Act IconFrequency Allocations IconFrequency AllocationsStampGeneral Authorisation IconLandline PhoneHome Phone IconIndustry Forms IconIndustry FormsComReg IndustryA tall buildingInternational IconInternationalLaptop computerInternet IconJargon Buster IconJargon BusterGavel hammer used in courtLegislation IconLicense Exceptions IconLicense ExceptionsLicensing IconRolled Certificate with RibbonLiecense Ammendments Permissions IconLiecense Ammendments PermissionsLinkedinThe LinkedIn Logo - this link will open in a new windowMarket Analysis IconMarket AnalysisMarket Information IconMarket InformationMegaphoneMobile PhoneMobile Phone Iconnav-home-iconnav-home-icon-bluenav-home-icon-greenA folded newspaperIndustry News IconA folded newspaperNews and Press IconNounSubmit a consumer query or complaintPhone BookNumbering Naming Addressing IconShow other information about planOther Information IconShow payment options for this planPayment Options IconPDF logoPDF fileLocation DevicePersonal Locator Beacon IconEnvelopePostal IconPostBoxPostal Authorisation IconEuro symbolPremium Rate IconTest Trail One IconTest Trail OnePrice Control Accounting IconPrice COntrol AccountingProductsProducts IconPRS Number IconPRS NumberBlank PagePublications IconRadio SpectrumRadio Spectrum IconRadio Tower broadcasting wavesIndustry Radio Spectrum IconRegulation Of An Post IconList with a tick markSignal wavesRSS FeedSpectrum Awards IconSpectrum AwardsSpectrum Compliance IconSpectrum ComplianceJigsaw pieceStrategy IconTips Advice IconTips AdviceShapeTwitterThe Twitter Logo - this link will open in a new window
Back to Eolas Tomhaltóra

Make a complaint to your Postal Service Provider

An Post

An Post’s complaints procedures are available on its website and its Code of Practice ‘Getting it sorted – Resolving your complaints’ can also be downloaded from An Post’s website.

An Post Customer Services:
Phone: 1850575859 or 017057600
Letter: Customer Service, An Post, GPO, FREEPOST, Dublin 1 DO1 F5P2

An Post Customer Advocate:
Phone: 017057000 (ask for the Customer Advocate)
Letter: Customer Advocate, An Post, GPO, O’Connell Street Lower, Freepost, Dublin 1 DO1 F5P2
Click here to be redirected to the An Post website for details of how to request the An Post Customer Advocate review a complaint

An Post requires that postal service users complete an enquiry form known as an M58 form for complaints about lost, damaged, or delayed items. This form is available online (via the An Post website) or at your nearest post office.

Other Authorised postal service providers

Contact details of Authorised postal service providers.

Timeframes for acceptance and response:

For domestic mail (posted in the State for delivery within the State) postal service providers should accept a complaint made:
– within one (1) calendar month of the date of receipt of a mail item and
– within three (3) calendar months of the date of posting of a mail item, at a minimum.

For international mail, postal service providers should accept a complaint made:
– within six (6) calendar months of the date of receipt or posting of a mail item.

Receipt of a complaint should be acknowledged by the postal service provider by email where the complainant has provided an email address or by regular post where no email address has been provided and with three (3) working days of the date on which the complaint is first received.