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Make a complaint to your Postal Service Provider

An Post

An Post’s complaints procedures are available on its website and its Code of Practice ‘Getting it sorted – Resolving your complaints’ can also be downloaded from An Post’s website.

An Post Customer Services:
Phone: 1850575859 or 017057600
Letter: Customer Service, An Post, GPO, FREEPOST, Dublin 1 DO1 F5P2
Email: customer.services@anpost.ie

An Post Customer Advocate:
Phone: 017057000 (ask for the Customer Advocate)
Letter: Customer Advocate, An Post, GPO, O’Connell Street Lower, Freepost, Dublin 1 DO1 F5P2
Click here to be redirected to the An Post website for details of how to request the An Post Customer Advocate review a complaint

An Post requires that postal service users complete an enquiry form known as an M58 form for complaints about lost, damaged, or delayed items. This form is available online (via the An Post website) or at your nearest post office.

Other Authorised postal service providers

Contact details of Authorised postal service providers.

Timeframes for acceptance and response:

For domestic mail (posted in the State for delivery within the State) postal service providers should accept a complaint made:
– within one (1) calendar month of the date of receipt of a mail item and
– within three (3) calendar months of the date of posting of a mail item, at a minimum.

For international mail, postal service providers should accept a complaint made:
– within six (6) calendar months of the date of receipt or posting of a mail item.

Receipt of a complaint should be acknowledged by the postal service provider by email where the complainant has provided an email address or by regular post where no email address has been provided and with three (3) working days of the date on which the complaint is first received.