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Making a complaint about Postal services

Step 1: Make a complaint to your Postal Service Provider You must first contact your postal service provider to lodge your complaint. All authorised postal service providers must have complaint...

3.6 GHz Band Transition

Introduction Prior to the 3.6 GHz Spectrum Award the 3.6 GHz Band was used to provide wireless broadband services (and phone services in some cases) to 21,665 existing customers, predominantly...

Other Key Legislation

Other key legislation relevant to ComReg The following is a list of the principal legislation relating to ComReg’s statutory functions and objectives which is created through Irish legislation (including Acts...

Protected Disclosures

1. Purpose Whistleblowing is the term used when a worker (a “discloser”) discloses certain information on wrongdoing, referred to as a “protected disclosure”. A discloser has certain protections under statute...

Multi Band Spectrum Award 2021

Next Steps Table 17 of Chapter 3 of Document 21/40 sets out the indicative timetable for the next steps of the Award Process. 2.1 GHz Band Liberalised Use Licences On...

Multi-Band Spectrum Award 2012

The Multi-Band Spectrum Award Process concluded on the 5th of December 2012. The Multi-Band Spectrum Award Process offered spectrum rights of use across three spectrum bands, namely the 800 MHz,...

COVID-19: Temporary Spectrum Management Measures

Renewal of Further Temporary ECS Licences (No.3) By 1 December 2021, each MNO submitted an application for the renewal of their respective Further Temporary ECS Licence (No.3) for the maximum...

EULA

COMREG OUTDOOR MOBILE COVERAGE APP TERMS OF USE 1. Terms of App Use This page (together with the documents referred to on it) tells you the terms of use on...

Billing and Disputed Charges

Accessible Billing This video provides information on receiving accessible billing from your Service Provider. Methods of Billing Service providers may issue alternative billing mediums to their customers if they can...

3.6 GHz Band Spectrum Award

Background and Documentation Document 17/46 – Results of ComReg’s 3.6 GHz Band Spectrum Award On 1 June 2017, ComReg published an Information Notice setting out the Final Frequency Plan and...

Contracts

Most people are unsure about the full details of their contracts with phone and broadband service providers. This can cause problems later on. This section is designed to give advice...

Business Radio

Business Radio is a generic term that refers to a variety of licence types issued by ComReg. These include PMR (Business Radio), Community Repeaters, Paging (Local Area), Mobile Radio Systems...

NIR Reports

Q3 2021 Drumgola Wood, Cavan 21/116_1 Lahinch, Clare 21/116_2 Sixmilebridge, Clare 21/116_3 Letterkenny Hospital, Donegal 21/116_4 Donegal Garda Station 21/116_5 Buncrana Garda Station, Donegal 21/116_6 Briarhill Business Park, Galway 21/116_7...

Radio Interference

Radio Interference Investigation ComReg’s Spectrum Intelligence and Investigations unit investigates cases of radio interference. Interference can affect any radio service, including but not limited to, emergency services, air traffic control,...

Switching Providers

Switching between Providers To transfer services from one company to another, you have to do one of the following: sign a customer authorisation form (known as CAF), or complete an...

Mobile Phone & Broadband Taskforce / Broadband Officers

In July 2016, Minister for Communications, Climate Action and Environment – Denis Naughten and Minister for Arts, Heritage, Regional, Rural and Gaeltacht Affairs – Heather Humphreys established the Mobile Phone...

Universal Service Obligations

What are the Universal Service Obligations? Universal service is a safety net to ensure that a set of at least the minimum services is available to all end-users and at...

Who we are and what we do

The Commission for Communications Regulation (ComReg) is the statutory body responsible for the regulation of the electronic communications sector (telecommunications, radio-communications and broadcasting transmission) and the postal sector. We are...

Solutions to common problems

How do I stop a premium rate subscription SMS/text service? To unsubscribe from a premium rate subscription service (a service where there is a recurring charge), send a text to...

Model Assumptions

Mobile and Landline Calculator Assumptions When using the mobile calculator the following assumptions are made about your mobile usage while calculating cost results: Network Distributions Network Distribution for Low/Medium/High Inputs...