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Making a complaint about Postal services

Step 1: Make a complaint to your Postal Service Provider You must first contact your postal service provider to lodge your complaint. All authorised postal service providers must have complaint...

3.6 GHz Band Transition

Introduction Prior to the 3.6 GHz Spectrum Award the 3.6 GHz Band was used to provide wireless broadband services (and phone services in some cases) to 21,665 existing customers, predominantly...

Statutory Instruments

The following is a list of statutory instruments relating to ComReg’s functions and objectives. 2022 S.I. No 138 of 2022 – Wireless Telegraphy (Further Temporary Electronic Communications Services Licences)(No.4) Regulations...

Multi Band Spectrum Award 2021

Issue of Multi Band Spectrum Award Liberalised Use Licences Following the submission of complete applications, ComReg, on 19 January 2023, issued MBSA2 Liberalised Use Licences to each of the Winning...

COVID-19: Temporary Spectrum Management Measures

End of COVID-19 Temporary Spectrum Licensing on 1 October 2022 Document 22/58 – COVID 19 Temporary Spectrum Licensing – July 2022 update and end of COVID-19 temporary spectrum licensing on...

Protected Disclosures

Protected Disclosures Our obligations under Protected Disclosure legislation are twofold. The information headed External Protected Disclosures sets out how we facilitate external parties in making a disclosure. Separately, we also...

Multi-Band Spectrum Award 2012

The Multi-Band Spectrum Award Process concluded on the 5th of December 2012. The Multi-Band Spectrum Award Process offered spectrum rights of use across three spectrum bands, namely the 800 MHz,...

EULA

COMREG OUTDOOR MOBILE COVERAGE APP TERMS OF USE 1. Terms of App Use This page (together with the documents referred to on it) tells you the terms of use on...

Billing and Disputed Charges

Accessible Billing This video provides information on receiving accessible billing from your Service Provider. Methods of Billing Service providers may issue alternative billing mediums to their customers if they can...

3.6 GHz Band Spectrum Award

Background and Documentation Document 17/46 – Results of ComReg’s 3.6 GHz Band Spectrum Award On 1 June 2017, ComReg published an Information Notice setting out the Final Frequency Plan and...

Contracts

Most people are unsure about the full details of their contracts with phone and broadband service providers. This can cause problems later on. This section is designed to give advice...

Business Radio

Business Radio is a generic term that refers to a variety of licence types issued by ComReg. These include PMR (Business Radio), Community Repeaters, Paging (Local Area), Mobile Radio Systems...

Using your mobile within the EU

If you are travelling within any EU country (plus Iceland, Liechtenstein and Norway) you can use your mobile phone to ‘roam like at home’. This means that you can make...

NIR Reports

Q3 2022 Mullagh, Cavan 22/96_1 Ardnacrusha, Clare 22/96_2 Crusheen, Clare 22/96_3 Ardara, Donegal 22/96_4 Ballybofey, Donegal 22/96_5 Raphoe, Donegal 22/96_6 Craughwell, Galway 22/96_7 Deerpark Industrial Estate, Galway 22/96_8 Tesco Express,...

Switching Providers

When an end-user chooses to switch service they can contact their new service provider who should take responsibility for leading the switching process and for coordinating with the transferring service...

Radio Interference

Radio Interference Investigation ComReg’s Spectrum Intelligence and Investigations unit investigates cases of radio interference. Interference can affect any radio service, including but not limited to, emergency services, air traffic control,...

Directives

2018 Directive (EU) 2018/1972 of the European Parliament and of the Council of 11 December 2018 establishing the European Electronic Communications Code (Recast) Text with EEA relevance 2014 Directive 2014/61/EU...

Mobile Phone & Broadband Taskforce / Broadband Officers

In July 2016, Minister for Communications, Climate Action and Environment – Denis Naughten T.D. and Minister for Arts, Heritage, Regional, Rural and Gaeltacht Affairs – Heather Humphreys T.D. established the...

Universal Service Obligations

What are the Universal Service Obligations? Universal service is a safety net to ensure that a set of at least the minimum services is available to all end-users and at...

Who we are and what we do

The Commission for Communications Regulation (ComReg) is the statutory body responsible for the regulation of the electronic communications sector (telecommunications, radio-communications and broadcasting transmission) and the postal sector. We are...